Warranty Information & Service Requests
At Commercial Kitchen Store, we stand by the quality and durability of the products we sell. We provide comprehensive warranty and service options to ensure your commercial kitchen equipment continues to perform at its best. Please review the details below to understand our warranty policies and how to request service.
1. Warranty Overview
Most products purchased from Commercial Kitchen Store are covered by a manufacturer’s warranty. The warranty terms vary by product and manufacturer. Please refer to the product documentation or contact us for specific warranty details.
- Standard Warranty: Typically covers parts and labour for defects in materials and workmanship under normal use.
- Extended Warranty: Optional extended warranties may be available for purchase on select products to extend coverage beyond the standard warranty period.
Note: Warranty coverage begins from the date of purchase as indicated on your receipt or invoice.
2. Warranty Service Coverage
Under the manufacturer’s warranty, the following services are typically covered:
- Repairs: Defects in materials and workmanship will be repaired or replaced at the manufacturer’s discretion.
- Replacement: In the case that a repair is not feasible, the defective product may be replaced with the same or an equivalent model.
Exclusions: The warranty does not cover damage caused by misuse, abuse, unauthorized repairs, or modifications. Normal wear and tear, cosmetic damage, and consumable parts (e.g., filters, and belts) are also excluded.
3. How to Make a Warranty Service Request
If your product requires service under warranty, follow these steps to initiate a service request:
- Contact Us: Get in touch with our Customer Service team to report the issue and receive a Warranty Service Request (WSR) number. You can reach us at sales@commercialkitchenstore.com.au or call 1300-111-901.
- Provide Details: Be prepared to provide the following information:
- Your contact details
- The product model and serial number
- A detailed description of the issue
- A copy of your purchase receipt or proof of purchase
- Assessment: Our team will assess your request and, if necessary, coordinate with the manufacturer to arrange service or a replacement.
- Service Appointment: If an on-site repair is required, we will schedule a service appointment with an authorised technician at your convenience.
4. Shipping Instructions for Warranty Returns
If your product needs to be shipped back for service or replacement, follow these instructions:
- Pack the Item: Ensure the product is securely packed in its original packaging or equivalent. Include all accessories and documentation.
- Shipping Label: We will provide a prepaid shipping label for eligible warranty returns. Attach the label to the package and ensure the WSR number is visible.
- Send the Package: Drop off the package at the designated shipping carrier location or arrange for a pickup.
Note: For non-warranty returns, customers are responsible for shipping costs.
5. Out-of-Warranty Service
If your product is out of warranty or the issue is not covered by the warranty, we still offer repair services. Please contact us to discuss the service options and associated costs.
6. Manufacturer Contact Information
Some products may be serviced directly by the manufacturer. Below is the contact information for key manufacturers we work with:
- Brand A: 1-800-111-222, support@brandA.com
- Brand B: 1-800-333-444, service@brandB.com
For other brands, please refer to the product manual or contact us for assistance.
7. Frequently Asked Questions (FAQs)
Q: How long does it take to process a warranty claim? A: Processing times vary depending on the nature of the issue and the manufacturer’s policies. We strive to resolve warranty claims as quickly as possible, typically within 7-14 business days.
Q: Can I purchase an extended warranty after the initial purchase? A: Yes, extended warranties can usually be purchased within 30 days of the original purchase. Contact us for details on available options.
Q: What if my product is damaged during shipping? A: Please contact us immediately if your product arrives damaged. We will assist you in filing a claim with the shipping carrier and arrange for a replacement if necessary.
8. Contact Us
If you have any questions or need to initiate a warranty service request, please reach out to us:
- Email: sales@commercialkitchenstore.com.au
- Phone: 1300-111-901