Shipping policy
Commercial Kitchen Store ships commercial kitchen equipment Australia-wide from our Sydney warehouse via insured freight carriers rated for large appliances. This page explains how long delivery takes to your location, what it costs, what's included, and how to receive your equipment safely.
We currently ship within Australia only — we do not offer international shipping.
How soon your order ships
- Handling time: 1–2 business days (Monday–Friday) for in-stock items. Your order is prepared, quality-checked and booked with the carrier in this window.
- Order cut-off: 4:00 PM AEST (Sydney), Monday–Friday. Orders placed after cut-off, on weekends or public holidays begin handling the next business day.
- Tracking: every shipped order includes tracking. You'll receive a dispatch email with your tracking number once freight is booked.
Some larger items are dispatched directly from the supplier and may carry a slightly different handling time — we'll let you know if so.
Delivery timeframes by location
Times below are transit time after dispatch, in business days, excluding weekends and public holidays. Add the 1–2 day handling time above to estimate total delivery.
| Delivery destination | Estimated transit (business days) |
|---|---|
| Sydney & NSW metro | 1–3 |
| Canberra / ACT | 2–5 |
| Melbourne & VIC metro | 2–5 |
| Brisbane & SE QLD metro | 2–5 |
| Gold Coast, Newcastle, Wollongong | 3–7 |
| Adelaide & SA metro | 2–7 |
| Hobart & TAS metro | 5–12 |
| Perth & WA metro | 2–10 |
| Darwin & NT | 7–15 |
| Regional & remote postcodes | Standard window + 2–10 days; advised with your freight quote |
Timeframes are estimates only and depend on carrier availability. During peak periods, allow up to 5 extra business days. Public holidays, weather, industrial action and other events outside our control may cause delays — we'll keep you updated and chase the carrier on your behalf.
Shipping costs
Freight is calculated automatically at checkout based on your delivery postcode and the weight or cubic size of the items. The figure shown is an estimate based on standard kerbside access.
- Free kerbside delivery is available on eligible items to Sydney, Melbourne, Brisbane and Adelaide metro areas, with no minimum order value. It applies to eligible items only and can't be combined with any other discount code.
- Oversized or bulky items may incur additional freight, confirmed before dispatch.
- Remote and regional areas may attract a surcharge, advised before dispatch.
- Free in-store pickup from our Granville (Sydney) warehouse — see below.
Freight estimates and approval: for oversized, palletised or remote-area deliveries, additional freight may apply after we review the order. If so, we'll contact you for approval before dispatch — accept the revised freight or cancel for a full refund. We never dispatch and back-charge without your approval.
What's included as standard (kerbside delivery)
Standard delivery is kerbside — to your kerb, loading dock or storefront entrance:
- Insured commercial freight, single driver
- Drop-off at ground level / kerbside; the driver is not obligated to move equipment inside
- No set delivery date or time window — someone must be available to receive and sign
- Redelivery fees may apply if no one is available to accept the delivery
Check access and dimensions before you order
You're responsible for ensuring the equipment can reach its final position. Before ordering, measure doorways, corridors, lifts, stairwells and corner swings against the dimensions on the product page. Tell us in advance if your site has: stairs, narrow doorways or corridors; lift restrictions; shopping-centre or loading-dock booking requirements; limited loading zones or parking restrictions; crane or tail-lift requirements / no forklift on site. If equipment can't be landed due to undisclosed access issues, return freight and a restocking fee may apply.
Inspect your delivery — report damage within 24 hours
Commercial freight carriers will not honour transit-damage claims after 24 hours, so please: (1) inspect the item in front of the driver on arrival — if they won't wait, photograph the sealed packaging before they leave; (2) check for dents, cracked glass, bent casters, broken seals or damaged stainless; (3) photograph or video any damage before unpacking fully; (4) email us within 24 hours with your order number and photos — we'll lodge the carrier claim and arrange a replacement or credit. You never deal with the carrier directly. Keep all packaging for at least one week.
Multiple parcels & split shipments
Orders with items from more than one brand or warehouse may ship as separate consignments with separate tracking numbers and may arrive on different days. If you don't see all tracking numbers, reply to your order email and we'll send them within 1–2 business days.
Free in-store pickup
Free pickup from 153 Parramatta Road, Granville NSW 2142, by appointment, Monday–Friday 9:00 AM – 5:00 PM. Please wait for our confirmation that your order is ready before arriving.
Cancellations & changes
- Orders already dispatched cannot be cancelled — title and risk pass on dispatch.
- Address changes after dispatch may not be possible and may incur re-routing fees.
- Delays from weather, carrier networks or events outside our control are not refundable, but we'll always chase the carrier and keep you informed.
Questions about your delivery?
- Phone: 1300 111 901
- Email: sales@commercialkitchenstore.com.au
- Support hours: Monday–Friday, 9:00 AM – 5:00 PM AEST
- Warehouse: 153 Parramatta Road, Granville NSW 2142
Commercial Kitchen Store Australia Pty Ltd · ABN 52 682 982 387