Shipping policy

Commercial Kitchen Store Shipping Policy for Australia.

International Reach: We currently sell products in Australia. Now, we do not offer worldwide shipping.

Shipping Charge and Time

Delivery Time: Handling time + Transit time

Handling Time: 1-2 business days (Monday to Friday)

Order cut-off time: Monday - Friday, 04:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)

All products undergo a handling process that may include final preparation, assembly, and quality assurance checks before dispatch. As a result, a short handling time may apply before your order is shipped.

Shipping Rate and Transit Time

At Commercial Kitchen Store, we aim to provide fast and reliable shipping across Australia.

How Shipping Rates Are Calculated:
Our shipping rates are based on:

Delivery destination (postcode)
Product weight or cubic dimensions

The final shipping cost will be automatically calculated at checkout after you enter your delivery address.

Important Notes:

Some bulky or oversized items may incur higher freight charges due to their size and weight, which will be communicated before dispatch.
Remote and regional areas may attract a surcharge, which will be communicated before dispatch.
If a custom freight quote is required, our team will contact you after your order is placed.
If your delivery is to a shopping centre, requires access via a loading dock, or has special instructions(like liftgate services or timed deliveries), please contact our team before placing your order.

Pickup in Store – Free

Transit Time

Most orders are delivered within 2 to 14 business days, depending on your location and the size of the item.

Please note:

Delivery to metro areas is generally faster than to regional or remote areas.
Public holidays, peak seasons, and unforeseen events such as floods or extreme weather may cause delays beyond our control.
We’ll do our best to keep you updated in such cases.

Tracking:
All shipped orders include tracking so you can follow your delivery in real time.

We are committed to offering transparent and fair shipping prices. If you have any questions about delivery to your location, please contact our support team before placing an order.

Contact Information:

Phone: +61 1300 111 901
Email: sales@commercialkitchenstore.com.au
Address: 153 Parramatta Road, Granville, New South Wales 2142, Australia

Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM

Company Information:
Company Name: Commercial Kitchen Store Australia Pty Ltd
ABN - 52 682 982 387